Protocols

Protocols keep your priorities in check.

Legendary North Carolina Coach Dean Smith prioritized his time in this order: 

1. Current players 

2. Recruits

3. Former players

If a former player was on the phone with Coach and a recruit called to talk with him, he would have to hang up and talk with the recruit. Subsequently, if a player walked in and had to talk with Coach while he was on the phone with a recruit, Coach would drop what he was doing to visit with the current player. Everyone knew this protocol. It showed tremendous respect to the people who were most important to the organization and in the order of importance. 

What protocols can you put in place to make your organization more efficient?

Learn & Grow!

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